Shipping policy
Shipping Policy
Last updated: August 26, 2026
Thank you for shopping with Nerovia. This Shipping Policy explains how order processing, shipping, delivery, and related issues are handled.
Order Processing
Orders are generally processed within 6-12 business days after successful payment.
Processing times may be longer during:
- Holidays
- Sales or promotional periods
- Product launches
- Periods of unusually high order volume
Business days generally exclude weekends and public holidays.
Shipping Times
Estimated delivery times are displayed during checkout when available.
Delivery time depends on factors including your destination, shipping method, carrier, customs processing, and local delivery conditions.
Any delivery dates or timeframes provided are estimates rather than guarantees unless expressly stated otherwise.
Tracking
When tracking is available, you will receive tracking information after your order has been dispatched.
Tracking information may require some time to become active after shipment.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after placing your order, contact trynerovia@gmail.com immediately.
We cannot guarantee that shipping information can be changed after an order has entered fulfillment or has been shipped.
Additional shipping costs caused by an incorrect or incomplete address may be the customer's responsibility where permitted by law.
Lost Packages
If tracking indicates that your package has not been delivered within a reasonable timeframe, contact us at trynerovia@gmail.com.
We will review the situation and, where appropriate, work with the shipping carrier to investigate.
Packages Marked Delivered
If tracking shows your order as delivered but you cannot locate it:
- Check around your property and usual delivery locations.
- Ask other members of your household.
- Check with neighbors where appropriate.
- Contact the shipping carrier.
- Contact us at trynerovia@gmail.com if you still cannot locate the package.
Damaged Orders
If your order arrives damaged, contact trynerovia@gmail.com with your order number and clear photographs of the package and damaged product.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, brokerage fees, or similar charges may apply depending on the destination country.
Unless explicitly stated otherwise during checkout, these charges are the customer's responsibility.
Customs procedures may also cause additional delivery delays.
Delivery Delays
Shipping carriers operate independently from Nerovia. Once an order has been transferred to a carrier, unexpected delays may occur due to weather, customs, transportation disruptions, carrier volume, or other circumstances outside our reasonable control.
We will nevertheless assist customers where reasonably possible.
Contact
For shipping questions:
Email: trynerovia@gmail.com